“Consistently supplying services & products, in compliance with all applicable contractual, and statutory requirements. By providing this consistent quality of service, NPC aims to meet customer needs and expectations and further enhance customer satisfaction. NPC is committed to determine and meet customer requirements at all stages of work to the agreed quality, durability, value and time”.

Implementation of this policy is the responsibility of all employees. Policy decisions and directives are given by the top management for implemen-tation. All departmental managers and supervisors are responsible for maintaining this policy throughout the organization.

In order to maintain the company strong foothold and leadership in a highly competitive market, NPC has employed trained and qualified personnel. All new employees are formally introduced to the Quality Management System and are trained in the use of all applicable procedures.

The company is committed to evolve and improve in line with our objectives of continual improvements. The Quality Management System is sub-jected to regular monitoring and updating as and when necessary. Employees are encouraged to advise of any problems in implementing the system and to assist in developing the system by providing positive suggestions for improvement.